Refund and Return Policy for Lilobeboclothes

Effective Date: January 9, 2025

At Lilobeboclothes, we are committed to providing high-quality products for your little ones. If you are not completely satisfied with your purchase, we are happy to assist you with returns or refunds according to the terms outlined below. Please read our Refund and Return Policy carefully to understand how we handle returns and exchanges.

For any questions regarding returns, refunds, or exchanges, please contact us:

1. Return and Exchange Eligibility

We understand that sometimes you may need to return or exchange an item. To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: Returns or exchanges must be initiated within 30 days from the date of delivery.
  • Condition: Items must be in their original, unused, and unwashed condition. Products must also be in their original packaging, with tags still attached.
  • Exclusions: The following items are non-returnable and non-exchangeable:
    • Sale items or items purchased at a discounted price
    • Personalized or customized products
    • Underwear, socks, and other intimate apparel for hygiene reasons
    • Gift cards and vouchers

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to us at info@lilobeboclothes.com or call us at +1 (086) 0589 4488. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Return Authorization: After receiving your request, we will provide you with a Return Authorization (RA) number and instructions on how to proceed. Returns or exchanges cannot be processed without an RA number.
  3. Return Shipping: For returns, customers are responsible for the return shipping costs unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely.
  4. Repackaging: Please ensure the item is securely packaged to avoid any damage during the return shipment. We cannot accept returns of damaged or defective items if they were caused during return transit.

3. Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method. Please note the following:

  • Processing Time: Refunds will typically be processed within 7-10 business days after we receive the returned item. However, depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Shipping Fees: Original shipping fees are non-refundable unless the item is defective or the wrong item was shipped. In such cases, we will cover the return shipping costs.
  • Restocking Fee: A restocking fee may apply to certain items. If applicable, this fee will be deducted from your refund amount.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we will gladly process the exchange if the item is in stock. Here’s how the exchange process works:

  • Exchange Procedure: After receiving your return request and RA number, send back the original item. Once we receive the returned item, we will ship the new one to you at no additional shipping cost (for domestic orders). If the item is no longer in stock, we will offer a full refund or store credit.
  • Exchange Timing: Please note that exchanges are subject to product availability. If the item you requested for exchange is out of stock, we will notify you and provide alternatives or a refund.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide a return shipping label and issue a refund or send a replacement, depending on your preference and product availability. To help us resolve the issue quickly, please provide the following information when contacting us:

  • A photo of the damaged or defective item
  • A description of the defect or damage

6. Non-Refundable Items

Please be aware that certain items are non-refundable and non-returnable. These include:

  • Gift cards
  • Sale or clearance items
  • Custom or personalized products
  • Intimate apparel, such as underwear, socks, and swimwear, for hygiene reasons

7. International Returns

For customers outside the United States, please note the following:

  • Return Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a reliable carrier with tracking services to ensure your return reaches us.
  • Customs Duties and Taxes: International returns may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more information.

8. Changes to Our Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed about any updates or changes.

Thank you for shopping with Lilobeboclothes. We appreciate your business and are committed to ensuring your satisfaction. If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out to us.

This Refund and Return Policy was last updated on January 9, 2025.